SALES AND MARKETING

SALES AND MARKETING

A career in sales requires highly-motivated, energetic people who are skilled in public speaking and who can be persuasive. Typically a career in sales as it relates to information technology would require a salesperson to convince a client to buy a certain product.

In order to market a product well, a person needs to be able to analyze the market and industry trends and to be able to develop an overall vision, sometimes for advertising.

Most of these careers, though in the field of information technology require a degree in marketing and/or sales and some knowledge of information technology.

1. CUSTOMER SERVICE REPRESENTATIVE
   
   
2. SALES MANAGER
   
   
   

Career: Customer Service Representative
Description	Confers with customer by phone or in person to receive orders for installation, turn-on, discontinuance, or change in service. Completes contract forms, prepares change of address records, and issues discontinuance orders, using computer. Resolves billing or service complaints and refers grievances to designated departments for investigation. Determines charges for service requested and collects deposits. Solicits sale of new or additional services.
Job-related skills, interests and values	Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Demonstrated interest in helping others.

Career: Sales Manager
Description	Advises dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Analyzes marketing potential of new and existing store locations, sales statistics, and expenditures to formulate policy. Directs and coordinates activities involving sales of manufactured goods, service outlets, technical services, operating retail chain, and advertising services for publication.
Job-related skills, interests and values	Managing one's own time and the time of others. Understanding the implications of new information for both current and future problem-solving and decision-making.